Terms and Conditions

SLEEP SWEET BABY LIMITED – TERMS AND CONDITIONS

Welcome to Sleep Sweet Baby Limited! We sell bespoke children's furniture and personalised bedding, all handcrafted and custom made to your specifications.

Our contact details:

Sleep Sweet Baby Limited, a company established in England and Wales. Our company registration number is 16499464.

Geographical address: 28 Bagdale, Whitby, North Yorkshire, England, YO21 1QL

Email address: sleepsweetbabyuk@gmail.com

INTRODUCTION

This website (Site) is operated by Sleep Sweet Baby Limited, a company registered in England and Wales, with company registration number 16499464 (we, our or us). These terms and conditions (Terms) are between us and you, the person placing an order for our products (Products) through the Site, via our social media pages or other channels (including WhatsApp and text message) (Social Media) or our store located in the United Kingdom (Store). For the avoidance of doubt, these Terms apply to all your purchases of our Products through our Site, our Social Media, in Store or through any other means.

DISCLAIMERS

Please read this disclaimer carefully before purchasing or using our Products.

Our bedding items including (but not limited to) pillows, cushions, blankets, and bedding sets are designed and sold for DECORATIVE purposes only.
These items are not suitable for actual sleeping or overnight use by infants, babies or young children. You must not use them for actual sleeping or overnight use and you acknowledge that doing so may pose suffocation or SIDS (Sudden Infant Death Syndrome) risks.
You must follow current NHS safe sleeping guidelines at all times.
Our Products are designed for children but require appropriate adult supervision during use.
Our Products contain small parts and detachable components. You should ensure that children and infants do not handle or have access to Products under any circumstances due to choking and safety hazards. You should ensure that the Products are kept out of children's reach at all times. The Products may only be present around children under direct, continuous adult supervision.

ACCEPTANCE AND USE OF THE SITE

You accept these Terms by:
- placing an order via the Site
- placing an order via our Social Media; or
- paying any part of the Price (whether in full or part),

and for this reason, we encourage you to read these Terms whenever you use the Site or place an order through Social Media or in Store, to ensure that you are familiar with the latest Terms. The terms applicable to your order will be the Terms in force at the time your order was placed.

No order placed by you shall be deemed to be accepted by us until a written acknowledgement of order (Order Confirmation) is issued by us. Please note that this includes emails or confirmation in writing through Social Media. When you order through Social Media and we have received payment into our relevant bank account, we will provide you with a confirmation in writing that we have received payment.
All personal data that you give to us will be treated in accordance with our privacy policy. You can find our privacy policy at

Where you are using the Site to place your order for the Products, you must not do or attempt to do anything that is unlawful or inappropriate, including:
- anything that would constitute a breach of an individual’s privacy or any other legal rights
- using the Site to defame, harass, threaten, menace or offend any person
- using the Site for unlawful purposes
- interfering with any user of the Site
- tampering with or modifying the Site (including by transmitting viruses and using trojan horses)
- using the Site to send unsolicited electronic messages
- using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site, or
- facilitating or assisting a third party to do any of the above acts.

ACCOUNTS

Where you would like to purchase a Product from us through the Site, you may purchase the Products from us without an account or you may choose to create an account with us which allows you to review your order history.
You must ensure that any personal data you give to us when creating an account is accurate and up-to-date.
It is your responsibility to keep your account details confidential. You are responsible for all activity on your account, including purchases made using your account details.

ORDERS

If you place an order for Products on our Site, you are making an order to purchase the Product(s) for the price listed on the Site (including the delivery fees or other applicable charges and taxes).
It is your responsibility to check the order details, including selected Products, delivery details and pricing, before you submit your order. Once we issue an Order Confirmation, a binding agreement is formed for the supply of Products to you in accordance with these Terms.
We make every effort to display as accurately as possible the colours, images, specifications, and details of the Products available on our Site or otherwise. However, we cannot guarantee that your device's display of any colour, texture, or detail of the product will be accurate, or that the Product will exactly reflect the specifications on the Site or on our Social Media.
When you order and pay on the Site and your payment has been validated, we will provide you with an Order Confirmation, which may include an order number, the delivery and billing addresses and a description of what was ordered.
We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted. This includes where there is a considerable delay in dispatching your order, if for any reason we cannot supply the Products you order (for example for an event beyond our reasonable control), or if the Products ordered were subject to an error on our Site. We will contact you using the details you provided when you placed your order.
We reserve the right to cancel your order if you engage in abusive, threatening, or harassing behaviour. Where payment has been made and no Products have been delivered, a full refund will be issued.

PRODUCTS

All of our Products are customised according to your specifications, which may include changes to size, design, colour and materials (Bespoke Products)
Please ensure that you review your order and any Product specifications for Bespoke Products carefully prior to placing the order with us.
You acknowledge and agree that where we require payment of a deposit, we will not commence manufacturing your Bespoke Products until the deposit has been paid in full. In the event that you do not pay the remainder of the price in accordance with the payment terms, you acknowledge and agree that you will lose your deposit.
Without limiting your consumer law rights (including under the Consumer Rights Act 2015), it is your responsibility to ensure the Product specifications you provide to us relating to the Bespoke Products are correct and accurate. To the extent that the Bespoke Products are furniture, you have considered these in light of any room or location where you intend to house the Bespoke Products.
The 14-day cooling off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply because the Products are bespoke.

ORDER CHANGES

No changes can be made to your order once payment has been received, and production has commenced.
Changes after Order Confirmation are not possible as production commences immediately once you have placed an order with us. We may, in our sole discretion, accept change requests. If we accept your change request, it may be treated as a new order, subject to additional charges and extended delivery times, which will be communicated and agreed with you in advance of the changes to the specifications of the Products being made.
We reserve the right to decline modification requests at our sole discretion.

PRICE AND PAYMENTS

In consideration of your payment of the Price, we will provide the Products in accordance with these Terms and all applicable laws.
You must pay us the purchase price of each Product you order, plus any applicable delivery costs, as set out on the Site, the quote that we provide to you before you place your order through Social Media, or in Store (Quote) (together, the Price) in accordance with this clause. Unless otherwise expressly set out on the Site, all amounts are stated in British pounds, and are inclusive of value added tax in the UK (VAT), where applicable.
International delivery charges communicated to you at the time you place your order, are estimates based on current shipping rates and may be subject to change due to factors beyond our control. These may include changes in carrier costs, fuel surcharges, customs requirements, or currency fluctuations. Any increase in delivery charges will only take effect where we have your prior written consent. If you do not agree to any varied charges, you may cancel your order and receive a full refund of any payments made for the Products.

Orders placed through the Site

Where you are purchasing a Product through the Site, you must pay the Price upfront using one of the methods set out on the Site.
You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.
The payment methods we offer are set out on the Site. We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.
We may offer payment through a third-party buy-now-pay-later provider for example, Klarna. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions between you and the third-party provider.
Please note that Prices displayed on our Site are for online purchases only, and are not guaranteed for purchases made in Store or via any other method.

Orders placed through Social Media and in Store

Where you purchase a Product through our Social Media or in Store, you must pay us in accordance with the payment terms and payment methods set out in the relevant Quote.

Additional Charges, Discounts and Gift-cards

Where you order the Products for delivery outside of the UK, you may need to pay custom charges, import duties or taxes in addition to the Price, which may be imposed by the destination country or any intermediary countries through which the Products may transit (Additional Charges). These Additional Charges are not included in the Price and are your sole responsibility. We have no control over the assessment or collection of Additional Charges and cannot predict their amount. You are responsible for complying with all applicable laws and regulations of the destination country regarding the import of the Products, and it is your responsibility to check with your local customs office for more information on potential Additional Charges before placing your order.
We may, from time to time, issue promotional discount codes for certain Products on the Site. To claim the discount, you must enter the valid promotional discount code at the time of submitting your order through the Site. The conditions of use relating to promotional discount codes will be set out on the Site, and we reserve the right to discontinue any promotional discount code at any time. We may also from time to time run competitions on the Site or on Social Media. These competitions are subject to terms and conditions which will be made available on the Site or our Social Media at the time of the competition.
Gift cards: Gift cards issued by us can be used to purchase Products on the Site. Gift cards are valid for 12 months from the date of purchase. Gift cards cannot be redeemed for cash, resold, or used to purchase additional gift cards. Any unused balance will remain on the gift card and can be applied to future purchases. If your purchase exceeds the amount on your gift card, you must pay the difference using another payment method. We are not responsible for lost, stolen, or damaged gift cards, or for unauthorised use of gift cards. Please treat your gift card like cash and keep it secure.

DELIVERY

We will deliver the Products to the delivery address you provide when making your order. We currently deliver to the areas set out on the Site or as otherwise communicated to you in writing at the time you make your order. Please refer to the delivery information on the Site to ensure you are in our delivery area. If you are not in our delivery area, please contact us to discuss delivery options.
We will notify you of estimated delivery times on our Site, via Social Media, or in store. Please note that our Bespoke Products are made to order with delivery timeframes that may range from 6-22 weeks depending on the Product type. By ordering from us, you agree that the estimated delivery time notified to you at the time of order may be longer than 30 days and we will do our best to deliver in accordance with the estimated delivery time. If you need to change the delivery day or delivery address, please notify us immediately in writing or via the Site.
We deliver the Products using a range of delivery methods, as set out on the Site or as otherwise communicated in writing by us to you. You may need to sign for some deliveries. If neither you nor your authorised representative is at the delivery address to accept delivery, you agree that we may leave the Products at your premises.
Where you are required to pay a deposit, title to the Products will remain with us until you have paid the Price in full for the Products. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the Products.
Risk in the Products will pass to you when the Products have been delivered to the delivery address, except where you have arranged for delivery by a carrier (not named as an option by us) yourself, in which case, risk in the Products will pass to you on delivery to the carrier.
Note: For furniture deliveries- if you miss a delivery, furniture will be returned back to the depot. For a rearranged delivery, there will be a fee of 75% of the initial delivery charge. This is not assigned by us, nor do we profit from it, it is a fee recharged by Pallet Network to redeliver your items. Unless you state otherwise, your furniture will be attempted the next day for delivery with an invoice of 75% the total delivery cost.
Note- For all deliveries, it is your responsibility to track items. If delivery is missed for bedding and soft furnishings it is up to you to rearrange delivery or collect at local depot.

PRODUCT SAFETY AND USAGE

All Products are designed for decorative (not functional) purposes. Bedding items (including pillows, cushions, blankets, swaddle sets, and similar items) must not be used for children's sleep. Any wearable Products may only be used under direct, continuous adult supervision and are not suitable for unsupervised use or sleep. Decorative toys, bears, and similar items are not suitable for play and should not be given to children as toys. You must follow all NHS safe sleeping guidelines for infants and young children. The NHS guidelines advise against using cot bumpers as they can pose a suffocation risk. In light of this, you must not use cot bumpers where the Products you have ordered from us include baby cots.
Soft bedding items like pillows, blankets and soft toys must be removed from cots, as there is a risk of suffocation to your child. For clarity, you must ensure you keep the cot clear and remove anything that could pose a hazard to your child. This includes toys, bibs or clothing with loose ends.
Furniture items must be assembled according to the provided instructions and used only as intended.
You are responsible for ensuring proper installation and use of all Products in accordance with our guidelines.

PRODUCT CARE AND VARIATION

Products made out of mahogany wood require specific care as detailed in the care instructions provided with your order.
You acknowledge that Products made out of natural wood, including mahogany, may fade or change appearance over time, especially if exposed to direct sunlight.
Handcrafted Products may show slight variations in colour, texture, or finish due to their bespoke nature.
You agree to maintain the Products in accordance with the care guidelines.

FAULTY OR DEFECTIVE PRODUCTS

You have legal rights in relation to products that are faulty or not as described. These rights, provided under the Consumer Rights Act 2015, are not affected by the returns policy in these terms or any additional warranty we provide. Under the Consumer Rights Act, if your product is faulty, you can request a repair or replacement. If these aren't possible or are unsuccessful, you may then be entitled to a full or partial refund. For detailed advice about your legal rights, please contact your local Citizens Advice Bureau or Trading Standards office.

WARRANTY

Some of the Products come with a manufacturer’s warranty (Manufacturer’s Warranty) We encourage you to read any Manufacturer’s Warranty information provided to you with the Products to understand what is covered by the Manufacturer’s Warranty.
If you believe you have a valid claim under the Manufacturer’s Warranty, please contact us via email- sleepsweetbabyuk@gmail.com
Nothing in this clause limits your consumer rights in respect of the Products.

LIMITATIONS ON AND EXCLUSIONS TO OUR LIABILITY

The restrictions on liability in this ‘Liability’ clause apply to every liability arising under or in connection with these Terms including liability in statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise.
Nothing in these Terms limits any liability which cannot legally be limited, including liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation, and
- defective products under the Consumer Protection Act 1987.
Subject to the clauses above, but despite anything to the contrary, to the maximum extent permitted by law:
- we only supply the Products for domestic and private use to consumers. Where you are a consumer and you use the Products for any commercial, business or re-sale purpose we will have no liability to you for liability involving any loss of profit, loss of business, business interruption, or loss of business opportunity
- if either Party fails to comply with these Terms, neither Party will be responsible for any losses that the other Party suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms
- a Party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the negligent or unlawful acts or omissions of, or breach of these Terms, by the other Party
- our aggregate liability for any liability arising from or in connection with these Terms (in relation to each order) will be limited to the amount of the Price paid or payable by you to us under the relevant order, and
- without limiting your right to cancel these Terms under the ‘Returns’ clause, we will not be liable for, and you waive and release us from and against any liability caused or contributed to by, arising from or connected with any event or circumstance which is beyond our reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.

INTELLECTUAL PROPERTY

All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Site, and all intellectual property rights in connection with our brand and the Products) (Our Intellectual Property) will at all times vest, or remain vested, in us.
We authorise you to use Our Intellectual Property solely for your own personal, non-commercial use, and in the manner in which it was intended to be used.
You must not use Our Intellectual Property for commercial purposes, including, for example, to advertise your own business, for re-sale, or for any other revenue generation activity.
You must not, without our prior written consent:
- copy (in whole or in part) any of Our Intellectual Property
- reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party, or
- breach any intellectual property rights connected with the Site or the products..
Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that:
- you do not assert that you are the owner of Our Intellectual Property
- unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us
- you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive, and
- you comply with all other terms of these Terms.

CONTENT YOU UPLOAD

We encourage you to interact with the Site and with us on social media! You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on the Site. We may run campaigns via the Site and via social media that encourage you to post User Content on social media using specific hashtags (#) (Tag).
If you make any User Content available on or through the Site, including on social media using a Tag, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of the Site and our social media platforms. We agree to only modify User Content to the extent reasonably required by us. You may request that any of your User Content is removed from the Site or social media by sending us an email to the address at the end of these Terms. We will endeavour to action any removal requests within a reasonable time.
You agree that you are solely responsible for all User Content that you make available on or through the Site, including on social media using a Tag. You represent and warrant that:
- you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms), and
- neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site (including on social media) will infringe a third party’s rights (including intellectual property rights, or rights of publicity or privacy) or breach any applicable law or regulation.
We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.

REVIEWS

We welcome and encourage customers to leave reviews of our Products. By submitting a review of our Products, you agree that:

your review is honest, accurate, and based on your personal experience with the Product;
you have no personal or business relationship with us that might influence your review;
your review does not contain any offensive, defamatory, abusive, or inappropriate content, or name any of our competitors;
you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you;
we reserve the right to accept, reject, or remove reviews at our sole discretion; and
we do not regularly monitor or edit reviews, but we may do so to ensure compliance with these terms or applicable laws. We are not responsible for any opinions, statements, or other content in customer reviews.

You agree not to post defamatory or misleading content about us or our Products on social media or review platforms before giving us a reasonable opportunity to address any concerns directly.

PUBLICITY

You consent to us photographing and using images of completed Products (before they are shipped to you) for marketing purposes on our website and social media platforms, unless you specifically opt-out in writing at the time of ordering. Once images of the completed Products are published on our platforms, you acknowledge and agree that they cannot be removed. We own copyright and any other intellectual property rights in these images or posts.

GENERAL

Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.

Complaints and Feedback: We are always looking to improve our services and Products. If you have any feedback or a complaint, please notify us on our contact details set out in these Terms and we will take reasonable steps to address any concerns you have.

Disputes: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint you have made to us, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to The Centre for Effective Dispute Resolution via their website at https://www.cedr.com/. The Centre for Effective Dispute Resolution will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. Where you are a consumer, if you are not happy with how we have handled any complaint, you may wish to resolve the situation through alternative dispute resolution. This is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You may contact the alternative dispute resolution provider we use. You can submit a complaint to The Centre for Effective Dispute Resolution via their website at https://www.cedr.com/. The Centre for Effective Dispute Resolution will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. Where you are not a consumer, neither party may commence court proceedings relating to any dispute arising from, or in connection with, these Terms without first meeting with the other party to seek (in good faith) to resolve that dispute (unless that party is seeking urgent interlocutory relief or the dispute relates to compliance with this clause).

Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order or in your account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.

Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.

Entire agreement: Subject to your consumer law rights, these Terms contain the entire understanding and agreement between you and us in respect of their subject matter. Each Party agrees that it will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.

Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order.

Governing law: These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. The Site may be accessed in the UK and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside of the UK. If you access the Site from outside the UK, you do so at your own risk and are responsible for complying with the laws in the place you access the Site.

Third party sites: The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase products from a third party website linked from the Site, such third party provides the products to you, not us.

Last update: 4 July 2025

ATTACHMENT 1 – MODEL CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the contract)

To Sleep Sweet Baby Limited, 28 Bagdale, Whitby, North Yorkshire, England, YO21 1QL, 07796531700, sleepsweetbabyuk@gmail.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

Terms and Conditions

Welcome to Sleep Sweet Baby Limited! We sell bespoke children's furniture and personalised bedding, all handcrafted and custom made to your specifications.

INTRODUCTION

DISCLAIMERS

Please read this disclaimer carefully before purchasing or using our Products.

Our bedding items including (but not limited to) pillows, cushions, blankets, and bedding sets are designed and sold for DECORATIVE purposes only.

These items are not suitable for actual sleeping or overnight use by infants, babies or young children. You must not use them for actual sleeping or overnight use and you acknowledge that doing so may pose suffocation or SIDS (Sudden Infant Death Syndrome) risks.

You must follow current NHS safe sleeping guidelines at all times.

Our Products are designed for children but require appropriate adult supervision during use.

ACCEPTANCE AND USE OF THE SITE

You accept these Terms by:

placing an order via the Site

placing an order via our Social Media; or

paying any part of the Price (whether in full or part),

and for this reason, we encourage you to read these Terms whenever you use the Site or place an order through Social Media or in Store, to ensure that you are familiar with the latest Terms. The terms applicable to your order will be the Terms in force at the time your order was placed.

All personal data that you give to us will be treated in accordance with our privacy policy. You can find our privacy policy at

Where you are using the Site to place your order for the Products, you must not do or attempt to do anything that is unlawful or inappropriate, including:

anything that would constitute a breach of an individual’s privacy or any other legal rights

using the Site to defame, harass, threaten, menace or offend any person

using the Site for unlawful purposes

interfering with any user of the Site

tampering with or modifying the Site (including by transmitting viruses and using trojan horses)

using the Site to send unsolicited electronic messages

using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site, or

facilitating or assisting a third party to do any of the above acts.

ACCOUNTS

Where you would like to purchase a Product from us through the Site, you may purchase the Products from us without an account or you may choose to create an account with us which allows you to review your order history.

You must ensure that any personal data you give to us when creating an account is accurate and up-to-date.

It is your responsibility to keep your account details confidential. You are responsible for all activity on your account, including purchases made using your account details.

ORDERS

If you place an order for Products on our Site, you are making an order to purchase the Product(s) for the price listed on the Site (including the delivery fees or other applicable charges and taxes).

It is your responsibility to check the order details, including selected Products, delivery details and pricing, before you submit your order. Once we issue an Order Confirmation, a binding agreement is formed for the supply of Products to you in accordance with these Terms.

When you order and pay on the Site and your payment has been validated, we will provide you with an Order Confirmation, which may include an order number, the delivery and billing addresses and a description of what was ordered.

We reserve the right to cancel your order if you engage in abusive, threatening, or harassing behaviour. Where payment has been made and no Products have been delivered, a full refund will be issued.

PRODUCTS

All of our Products are customised according to your specifications, which may include changes to size, design, colour and materials (Bespoke Products)

Please ensure that you review your order and any Product specifications for Bespoke Products carefully prior to placing the order with us.

The 14-day cooling off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply because the Products are bespoke.

ORDER CHANGES

No changes can be made to your order once payment has been received, and production has commenced.

We reserve the right to decline modification requests at our sole discretion.

PRICE AND PAYMENTS

In consideration of your payment of the Price, we will provide the Products in accordance with these Terms and all applicable laws.

Orders placed through the Site

Where you are purchasing a Product through the Site, you must pay the Price upfront using one of the methods set out on the Site.

You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.

The payment methods we offer are set out on the Site. We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.

Please note that Prices displayed on our Site are for online purchases only, and are not guaranteed for purchases made in Store or via any other method.

Orders placed through Social Media and in Store

Where you purchase a Product through our Social Media or in Store, you must pay us in accordance with the payment terms and payment methods set out in the relevant Quote.

Additional Charges, Discounts and Gift-cards

DELIVERY

Where you are required to pay a deposit, title to the Products will remain with us until you have paid the Price in full for the Products. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the Products.

Risk in the Products will pass to you when the Products have been delivered to the delivery address, except where you have arranged for delivery by a carrier (not named as an option by us) yourself, in which case, risk in the Products will pass to you on delivery to the carrier.

PRODUCT SAFETY AND USAGE

Soft bedding items like pillows, blankets and soft toys must be removed from cots, as there is a risk of suffocation to your child. For clarity, you must ensure you keep the cot clear and remove anything that could pose a hazard to your child. This includes toys, bibs or clothing with loose ends.

Furniture items must be assembled according to the provided instructions and used only as intended.

You are responsible for ensuring proper installation and use of all Products in accordance with our guidelines.

PRODUCT CARE AND VARIATION

Products made out of mahogany wood require specific care as detailed in the care instructions provided with your order.

You acknowledge that Products made out of natural wood, including mahogany, may fade or change appearance over time, especially if exposed to direct sunlight.

Handcrafted Products may show slight variations in colour, texture, or finish due to their bespoke nature.

You agree to maintain the Products in accordance with the care guidelines.

FAULTY OR DEFECTIVE PRODUCTS

WARRANTY

Some of the Products come with a manufacturer’s warranty (Manufacturer’s Warranty) We encourage you to read any Manufacturer’s Warranty information provided to you with the Products to understand what is covered by the Manufacturer’s Warranty.

If you believe you have a valid claim under the Manufacturer’s Warranty, please contact us via email- sleepsweetbabyuk@gmail.com

Nothing in this clause limits your consumer rights in respect of the Products.

LIMITATIONS ON AND EXCLUSIONS TO OUR LIABILITY

The restrictions on liability in this ‘Liability’ clause apply to every liability arising under or in connection with these Terms including liability in statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise.

Nothing in these Terms limits any liability which cannot legally be limited, including liability for:

death or personal injury caused by negligence

fraud or fraudulent misrepresentation, and

defective products under the Consumer Protection Act 1987.

Subject to the clauses above, but despite anything to the contrary, to the maximum extent permitted by law:

if either Party fails to comply with these Terms, neither Party will be responsible for any losses that the other Party suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms

a Party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the negligent or unlawful acts or omissions of, or breach of these Terms, by the other Party

our aggregate liability for any liability arising from or in connection with these Terms (in relation to each order) will be limited to the amount of the Price paid or payable by you to us under the relevant order, and

INTELLECTUAL PROPERTY

We authorise you to use Our Intellectual Property solely for your own personal, non-commercial use, and in the manner in which it was intended to be used.